EXCHANGE & RETURN

What are the requirements before I can make a return/exchange/refund request?

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return. PAZZION reserves all rights to inspect the condition of the item prior to any exchange or return. In any case of dispute, PAZZION’s decision shall be final.

You may drop us an email at contact@pazzion.com.my or Whatsapp us at +6018 789 4284, if you require further assistance pertaining to your case. We will be glad to assist you with it!

*Kindly note that online exchanges for size are subjected to stock availability. Online refunds will not be entitled for sale items.

CHANGE PRODUCT CATEGORIES	CHANGE SIZE	CHANGE STYLE	REFUNDS
REGULAR PRICED ITEMS	YES	YES	YES*
SALE ITEMS	YES	YES	NO

 

* Note – The refund will be made in online credit which is valid for one year, you can use it on our online store anytime within the one year period.

 

 

      What is the duration for me to make a valid return/exchange request for my online order?

All requests for online return and exchange must be made within 14 days from the received date. 

Kindly drop us an email at contact@pazzion.com.my or Whatsapp us at +6018 789 4284 for us to assist you further.

 

How do I make my online returns or exchanges?

Exchange via Retail Store

1.   Contact us via contact@pazzion.com.my with your invoice number and your request.

2.   Our customer service officer will contact you shortly to arrange further.

3.   Bring along your original invoice together with the item(s) in its original condition and packaging to the retail store, our sales associate will assist to carry out the exchange procedure. 

Exchange via Online Store at PAZZION.COM.MY

1.  Contact us via contact@pazzion.com.my orwhatsapp us at +6018 789 4284 with your invoice number and your request.

2.   Our customer service officer will contact you shortly to arrange further.

3.   Re-pack the shoe with the original invoice.

4.   Post it back to the address below:

 

        Attn: PAZZION

        Pavilion KL Lot 4.31.00

        168, Jalan Bukit Bintang, Bukit Bintang,

        55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur,

        Malaysia

        Tel: 03-23023388

5.   We strongly recommend our customer to use the courier service with a tracking number to avoid the parcel being lost. PAZZION will not responsible if the shoe is lost during posting.

6.   Once we received the parcel from you, we will inspect the condition and if everything is in order, we will post out the agreed exchange shoe to you.

      Who responsible for the return shipping cost?

 

Please refer to the chart below for the shipping cost responsibility.

 

Exchange Mode	Return Postage back to PAZZION	Postage to Customer
1st Exchange	Customer	PAZZION
Consecutive Exchange	Customer	Customer
Sales Items	Customer	Customer